Cancellation & Refund Policy

Last Updated: May 16, 2019

Please Read Carefully:

 

Where we have accepted responsibility for our mistake or neglect, and granting the problem can be fixed, we will go the extra mile to set things right within a reasonable time frame at no additional cost to you.

If we can't fix the problem within a reasonable time frame, we will either offer you a refund or a replacement if available.

There are exceptions, however.  Please read our Cancellation and Refund policies carefully to help you manage expectations about our offers.

The following policies apply to all our products, services, and enrollments (i.e., webinars, live events, workshops, e-courses, etc.)

CANCELLATION POLICY

 

We do cannot cancel an order under these circumstances: 

  1. When the product is already shipped.

  2. When production of a custom or personalized order has already begun.

  3. When professional service has already been delivered. 

 

In the case of professional services, we accept cancellations up to 48 hours before an appointment as long as service has not been delivered.

We do not offer cancellations less than 48 hours before the appointment, but we offer a chance to reschedule.

Once service is delivered partially or fully, it is NON-REFUNDABLE.

Cancellation and Fines

48-hour advance notice is required when canceling an existing appointment, to allow the vacated time slot to be refilled.  We value your time, so please value ours.  Cancellations past the 48-hour cutoff are not eligible for a refund. 

 

In addition, failure to honor the 48-hour deadline will result in a $75.00 penalty charge on the first occasion, a $150.00 penalty charge on the second occasion, and if a third episode occurs you will be terminated as our client.

Certain extenuating or force majeure circumstances exist in which the 48-hour deadline can be waived and the penalty charge forgiven. These special cases are reviewed for final determination.  If there are extenuating or force majeure  circumstances (e.g., natural disasters, severe weather, personal or family emergencies, etc.), it is important that you Contact Us as soon as possible.  We will be happy to resolve the matter with you. 

Facilitator reserves the right to cancel an appointment at any time due to inclement weather, emergencies or other unforeseen circumstances which would make the appointment non-viable.  In such case, you would be notified immediately.

Facilitator reserves the right to cancel an appointment with due cause, especially if Client violates any of the terms, policies and conditions in this Service Agreement.  Client will be duly informed of the cancellation by email.

To know our cancellation and refund policies in full, please read Cancellation & Refund Policy which is included in the scope of this Service Agreement.

REFUND POLICY

ALL PAYMENTS ARE NON-REFUNDABLE AND NON-TRANSFERABLE except where otherwise stated. Deposit amounts are non-refundable and non-transferable.  “Non-transferable” means unused amount cannot be transferred to nor exchanged for a future appointment, person, product, service, or enrollment unless otherwise stated.

We reserve the right to issue refunds, credits, or transfer at our sole discretion, or as required by applicable law.  If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.

What is refundable?

FACILITATOR CANCELS.  If Facilitator cancels an appointment due to inclement weather, emergencies or other unforeseen circumstances which would make the appointment unviable, payment will be refunded.​ 

Should unusual circumstances arise that result in the postponement of an appointment, Facilitator will offer to either issue a full refund or transfer your reservation to a future date and time.

Facilitator cannot be held liable for any third-party costs, such as travel bookings or accommodation.

DENIED SERVICE OR ADMISSION.  Payment will be refunded in full in the following situations:

  1. When admission to an event or forum is denied.

  2. When a client is denied service.

  3. When an application is denied.

 

FORCE MAJEURE.  If Facilitator cancels an appointment due to inclement weather, emergencies or other unforeseen circumstances force majeure which would make the appointment unviable, payment will be refunded.​ 

Should unusual circumstances arise that result in the postponement of an appointment, Facilitator will offer to either issue a full refund or transfer your reservation to a future date and time.

Facilitator cannot be held liable for any third-party costs, such as travel bookings or accommodation.

What is not refundable?

ALL PAYMENTS ARE NON-REFUNDABLE except where otherwise stated, or when an application is denied, or admission is denied.

SUBSCRIPTIONS.  No refunds will be offered on canceled subscriptions.  Paid subscriptions are non-refundable, and no prorated refunds or credits will be offered for partially used subscriptions.  We reserve the right to issue refunds or credits at our sole discretion, or as required by applicable law.

NO CALL NO SHOW.  Refunds will not be available for clients who miss an appointment without prompt notice (i.e., No Call No Show). In the case of “No Call No Show,” you agree to indemnify Facilitator by paying the full price of the appointment, event or workshop.

ALL PAYMENTS ARE NON-TRANSFERABLE.  “Non-transferable” means unused payment cannot be transferred to another service, appointment or product in the future, nor to another person, unless stated otherwise.

TRADE SECRETS.  Some of our professional services and digital products contain trade secrets that cannot be returned.  Hence, they are NON-REFUNDABLE.

GIFT CARDS & GIFT CERTIFICATES.  We do not accept returns nor give refunds on Gift Cards, Gift Certificate, Payment Plans, and Package Deals. Questions? Please Contact Us.

Force Majeure

Force majeure are unforeseeable circumstances that prevent someone from fulfilling a contract.  

Examples of force majeure are natural disasters, personal or family emergencies, severe weather, etc.  Changing your mind, or dissatisfaction with results after a service has been delivered, are not considered force majeure.

We accept cancellations due to force majeure as long as service has not yet been delivered.  If an appointment is cancelled due to force majeure before service is delivered, we will issue a full refund.

After service has been delivered, we do not offer cancellations or refunds.

FREQUENTLY ASKED QUESTIONS

What if I cancel?

  • Cancellations received after the stated deadline will not be eligible for a refund.

  • Refunds will not be available for registrants who miss an event (i.e., No Call and No Show).

  • If there are extenuating circumstances (e.g., natural disasters, severe weather, personal emergencies, registration problems, etc.), it is important that you call or email us immediately and we will be happy to resolve the matter with you.

What is your return policy?

All services, products, events, enrollments and fees are non-returnable, therefore, non-refundable and non-transferable, unless otherwise stated. We stand behind our premium-quality offerings and do our best to take care of you. We strive to give you honest, generous advice before a purchase so that you can make an informed decision and avoid buyer's remorse. If your purchase isn't right, we'll fix it. Simply Contact Us if you have problems with your purchase. For items that can be returned, we handle returns on a case-by-case basis, and mutual integrity is our ultimate goal with customers.

Why do you have such a flexibly return policy?

We hope to build trust and foster a long-term, thriving relationship with our clients. Standing behind our offers with integrity is a huge part of that. 

Do I need a receipt from my purchase?

Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we may ask for more information to better assist with your request.

Do you take everything back?

Some of our items, such as trade secrets, cannot be returned. For example, if a customer enrolls in an e-course wherein we give away a trade secret, the customer now possesses the trade secret and cannot return it.

 

In such cases where purchase cannot be returned by customer, we have a "No Return, No Exchange" policy. For items that can be returned, we handle these returns on a case-by-case basis, and mutual integrity is our ultimate goal with customers because, without integrity, long-term trust cannot thrive.

What if the item is used?

We do our best to take care of you and treat you fairly. We ask that you treat us fairly as well.

Contact Us

 

If you have any questions about our Cancellation and Refund Policy, please contact us at support@lilyandbeyond.org, or click button below for our complete contact information: