Cancellation & Refund Policy

Last Updated: February 7, 2019

Please Read Carefully:

 

The following policies apply to all our services and enrollments (i.e., webinars, live events, workshops, e-courses, etc.).

Refund Policy
  • Deposit amount is non-refundable and non-transferable, unless otherwise stated.

  • Payment for professional services and non-transferable, unless otherwise stated.

  • Enrollment fees (i.e., webinars, live events, workshops, e-courses, etc.) are non-refundable and non-transferable, unless otherwise stated.

  • “Non-exchangeable” means unused payment cannot be transferred to nor exchanged with a future appointment, service, or enrollment (i.e., webinars, live events, workshops, e-courses, etc.), nor to another person, unless otherwise stated.

Cancellation Policy

 

A 48-hour notice is required when rescheduling or canceling an existing appointment to allow that time slot to be refilled. Cancellations received after the stated deadline will not be eligible for a refund. In addition, failure to honor the 48-hour deadline will result in a $75.00 penalty charge on the first occasion, a $150.00 penalty charge on a second occasion, and if a third episode occurs you will be terminated as our client. Certain extenuating or "common-sense" circumstances exist in which the 48-hour deadline is waived and the non-use fee is forgiven. These special cases are reviewed for final determination. We value your time, so please value ours. Thank you!

 

If You Cancel

  • Cancellations received after the stated deadline will not be eligible for a refund.

  • Refunds will not be available for registrants who miss an event (i.e., No Call and No Show).

  • If there are extenuating circumstances (e.g., natural disasters, severe weather, personal emergencies, registration problems, etc.), it is important that you call or email us immediately and we will be happy to resolve the matter with you.

 

No Call No Show

  • In the event you skip an appointment without prompt notice (No Call and No Show), you agree to indemnify us by paying the full price of the appointment or workshop.

 

If Event Sponsor Cancels Event 

  • We reserve the right to cancel an event due to low enrollment, inclement weather, or other unforeseen circumstances which would make the event non-viable. If we cancel an event, registrants will be notified immediately and offered a full refund.​ 

  • Should unusual circumstances arise that result in the postponement of an event, we will offer to either issue a full refund or transfer registration to the same event at the new, future date.

  • We cannot be held liable for any third-party costs, such as travel bookings or accommodation.

Gift Cards & Certificates

  • We do not accept returns nor give refunds on Gift Cards, Gift Certificate, Payment Plans, and Package Deals. Questions? Please Contact Us

Frequently Asked Question

What is your return policy?

All services, products, events, enrollments and fees are non-returnable, therefore, non-refundable and non-transferable, unless otherwise stated. We stand behind our premium-quality offerings and do our best to take care of you. We strive to give you honest, generous advice before a purchase so that you can make an informed decision and avoid buyer's remorse. If your purchase isn't right, we'll fix it. Simply Contact Us if you have problems with your purchase. For items that can be returned, we handle returns on a case-by-case basis, and mutual integrity is our ultimate goal with customers.

Why do you have such a flexibly return policy?

We hope to build trust and foster a long-term, thriving relationship with our clients. Standing behind our offers with integrity is a huge part of that. 

Do I need a receipt from my purchase?

Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we may ask for more information to better assist with your request.

Do you take everything back?

Some of our items, by their very nature, cannot be returned. For example, if a customer enrolls in an e-course wherein we give away a trade secret, the customer now possesses the trade secret and cannot give it back. In such cases where purchase cannot be returned by customer, we have a "No Return, No Exchange" policy. For items that can be returned, we handle these returns on a case-by-case basis, and mutual integrity is our ultimate goal with customers because, without integrity, long-term trust cannot thrive.

What if the item is used?

We do our best to take care of you and treat you fairly. We ask that you treat us fairly as well. 

Contact Us

 

If you have any questions about our Cancellation and Refund Policy, please contact us at support@lilyandbeyond.org, or click button below for our complete contact information: